Acceptance & eligibility
Qchirp is a business tool for early-learning services. These terms are an agreement between the approved provider of the service named in the centre’s application (“the centre”, “you”) and Elvis Juric trading as Qchirp (“Qchirp”, “we”). By using Qchirp you confirm you are authorised to act for your centre. Qchirp is offered to services in Australia.
The service
Qchirp collects family feedback and educator reflection and helps a centre organise that material as evidence for its Quality Improvement Plan. We aim to keep Qchirp available at all times but do not promise uninterrupted operation. We will tell the centre in advance of planned maintenance where practicable, and restore service as quickly as we reasonably can after an outage.
Qchirp is not affiliated with, endorsed by or operated by the Australian Children’s Education & Care Quality Authority (ACECQA) or any state or territory regulatory authority. Qchirp does not guarantee, predict or influence any Assessment & Rating outcome, and does not replace the professional judgement of your educators, your director or your regulatory authority. Compliance with the National Quality Framework remains your service’s responsibility.
Accounts
You are responsible for keeping login credentials secure and for activity under your accounts. Directors are responsible for inviting only their own centre’s staff and for removing access when someone leaves.
Acceptable use
No unlawful use, no attempts to breach security or access other centres’ data, and no reselling the service. You are responsible for content you upload, including having permission for any person shown in an image you display on the kiosk, and for not entering children’s personal information into Qchirp (see the Privacy Policy, “Children’s information”).
Your centre’s data
Your centre owns its data. We do not claim ownership of your reflections, responses or records. We use your centre’s data only to provide and support Qchirp for your centre, and as described in the Privacy Policy; we never sell it or use it for advertising.
We use only the service providers listed in the Privacy Policy, each bound by contract to handle data only for the stated purpose, and we will update that list and tell directors before adding a provider that receives personal information. You can view, correct and archive your data in the dashboard, and ask us for an export at any time.
If we become aware of unauthorised access to, or loss of, your centre’s information, we will tell your director without undue delay and in any case within 72 hours of becoming aware, with what we know at the time.
When a subscription ends for any reason, your data stays read-only for 90 days so you can request an export, after which we delete it as set out in the Privacy Policy.
AI features
AI-assisted output must be reviewed by a human before use; you are responsible for the final content you submit as evidence.
Setup, testing and the live trial
Applications are reviewed by Qchirp, and a place is offered at Qchirp’s discretion. For an approved centre there are three distinct stages: (1) setup and technical testing, which may take as long as reasonably required; (2) a live trial — 60 days for a Founding Centre, 30 days at the standard offer; and (3) a paid subscription, if the centre chooses one.
The 60-day live trial begins only when Qchirp has marked the centre operationally live — at minimum, the kiosk is connected, a question is active, family feedback can be collected and the director can access the relevant dashboard. We will email the director on the day the trial starts, stating its end date. No payment card is required for the trial, and no payment is taken automatically when it ends. A paid subscription begins only when the centre explicitly chooses to continue.
Fees
Qchirp’s current standard price is A$79 per centre per month. Subscriptions are billed monthly in advance and are month-to-month; there are no fixed-term contracts. Optional future premium products, services and paid add-ons may be priced separately.
We will give at least 60 days’ notice of any change to the standard price. A change applies from the centre’s first renewal after the notice period ends, and the centre may cancel before then. A Founding Centre’s guaranteed price is not affected by a change to the standard price during its guarantee period.
All prices are in Australian dollars. Qchirp is not currently registered for GST, so GST is not charged. Should Qchirp register for GST in future, GST will be applied as required by law and centres will be notified before it takes effect.
Founding Centre Program
The Founding Centre offer is available to the first 25 eligible centres, as determined by Qchirp, and may be closed or replaced at any time for centres that have not yet been confirmed. A Founding Centre place is reserved during the live trial and confirmed when the centre’s paid subscription begins. If a centre declines to continue, the place may be offered to another eligible centre.
A Founding Centre pays A$49 per centre per month, and that price is guaranteed for the centre’s first 24 paid subscription months. The 24-month period begins on the date of the first successful paid subscription payment — not on application, acceptance, setup, testing or trial commencement. After 24 paid months, the subscription moves to Qchirp’s then-current standard price; Qchirp will give at least 60 days’ notice before that change takes effect.
The Founding Centre offer is personal to the applying organisation and is non-transferable between unrelated organisations. Cancellation of the subscription ends the offer and its price protection; a centre that later returns does so at the then-current standard price unless Qchirp agrees otherwise in writing. The offer is not a lifetime price.
Cancellation & refunds
Qchirp subscriptions are billed monthly in advance. A centre may cancel at any time before its next renewal by emailing us. Access will ordinarily continue until the end of the period already paid for, and no further subscription payments will be taken.
Because centres can trial Qchirp before beginning a paid subscription, payments are not ordinarily refunded for change of mind after the trial, including for partially used monthly periods. Nothing in these Terms excludes or limits any rights or remedies available under the Australian Consumer Law.
If a subscription is not paid
We do not delete data for non-payment. If a payment is not made, the centre’s account becomes read-only: existing evidence stays visible and printable, and the kiosk and new entries pause until payment resumes or the centre cancels.
Termination & suspension
A centre may cancel at any time as set out above. We may end a centre’s subscription on 30 days’ written notice, in which case we refund any fees paid for the period after the end date. We may suspend or end access sooner if the centre materially breaches these terms and does not fix the breach within 14 days of our notice, or immediately where necessary to protect the security of the service or other centres’ data. On any ending, “Your centre’s data” above applies.
Liability
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded. Where the Australian Consumer Law applies and the services are not of a kind ordinarily acquired for personal, domestic or household use, our liability for a failure to comply with a consumer guarantee is limited, at our option, to supplying the services again or paying the cost of having them supplied again.
Otherwise, to the extent permitted by law: our total liability arising out of or in connection with Qchirp in any 12-month period is limited to the fees the centre paid us in that period; and neither party is liable to the other for indirect or consequential loss. Nothing in this section limits liability for fraud, or for a breach of the Privacy Policy caused by our negligence.
Intellectual property
We own the Qchirp software, its question library, templates and reports. You own your centre’s content. You may use our library questions, and the reports Qchirp generates for your centre, in your centre’s Quality Improvement Plan and related documents without restriction.
Changes to these terms
We may update these terms. For a material change we will email the centre’s director at least 30 days before it takes effect, and the centre may cancel before that date without any further charge. A change never alters the Founding Centre price during the guarantee period. Continuing to use Qchirp after the effective date is acceptance of the new terms. The current version is always published at this address.
Disputes & governing law
If there is a dispute, each party will first try to resolve it by discussion with the other within 30 days of raising it, before taking any other step. These terms are governed by the laws of the Australian Capital Territory, Australia. These terms, the Privacy Policy and the Founding Centre offer as published when a centre applied are the whole agreement between the centre and Qchirp.
Notices & contact
Notices to a centre go to its director’s account email. Notices to Qchirp go to hello@qchirp.com.
Elvis Juric (trading as Qchirp) — ABN 60 088 029 550
hello@qchirp.com
Australian Capital Territory, Australia